Privacy Policy

Policy summary

Personal Data collected for the following purposes and using the following services:

 

Advertising

Facebook Audience Network

Personal Data: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data

Analytics

Google Analytics, Google Analytics with anonymized IP, Google Ads conversion tracking, Facebook Ads conversion tracking (Facebook pixel) and Twitter Ads conversion tracking

Personal Data: Cookies; Usage Data

Contacting the User

Contact form

Personal Data: email address; first name; last name; phone number; various types of Data

Mailing list or newsletter

Personal Data: email address; first name; last name; phone number

Managing contacts and sending messages

dotmailer

Personal Data: Cookies; email address

Remarketing and behavioral targeting

Google Ads Remarketing, Facebook Remarketing and Twitter Remarketing

Personal Data: Cookies; Usage Data

Facebook Custom Audience and Twitter Tailored Audiences

Personal Data: Cookies; email address

Further information about Personal Data

 

Tagove Live Chat

Personal Data: Cookies and Usage Data

 

You can read Tagove Live Chat's Privacy Policy by visiting: www.tagove.com/privacy-policy/

FLG 360

Personal Data: email address, first name, last name, mobile number, place of study, year of study, source reference, budget and phone number.

 

By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header. The website's contact form has an API with FLG 360 which transfers the data to this system.

 

You can read FLG 360's Privacy Policy by visiting: www.flg360.co.uk/privacy.html

Realex

Payment processing services enable this Website to process payments by credit card, bank transfer or other means. To ensure greater security, this Website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.

 

Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

 

Personal Data: various types of Data as specified in the privacy policy of the service.

 

Realex is a payment service provided by Global Payments Inc.

 

You can read Global Payments Privacy Policy by visiting:

https://www.globalpaymentsinc.com/en-gb/accept-payments/ecommerce/privacy

Winman

Personal Data: Tenant First Name, Tenant Last Name, Tenant Mobile Number, Tenant Telephone Number, Tenant Email Address, Tenant Bank Details, Guarantor First Name, Guarantor Last Name, Guarantor Mobile Number, Guarantor Telephone Number/s, Guarantor Current Address.

 

You can read Winman's Privacy Policy by visiting: www.winmansoftware.com/privacy-policy/

Rightmove

Personal Data: First Name, Last Name, Mobile Number, Telephone Number, Home Address

 

You can read Rightmove's Privacy Policy by visiting: www.rightmove.co.uk/privacyUp.html

Zoopla

Personal Data: First Name, Last Name, Mobile Number, Telephone Number, Home Address

 

You can read Zooplas's Privacy Policy by visiting: www.zoopla.co.uk/privacy/

Guarantor Form

Personal Data: First Name, Last Name, Mobile Number, Telephone Number, Email Addresses: Personal, Work & University, Date of Birth, Age, Current Address, Status: Employed /, National Insurance Number, Employment Details Including Contact Info., Parent / Next of Kin Contact Information, Current / Previous Landlord Contact Information.

 

GROUPS OF PERSONAL INFORMATION

FINANCIAL –Your financial position, status and history

CONTACT – Where you live and how to contact you

SOCIO-DEMOGRAPHIC – Details about your work, nationality, education 

TRANSACTIONAL –Details of payments you make to us

CONTRACTUAL – Details about the products or services we provide to you

COMMUNICATIONS- What we learn about you from letters, emails and conversations between us.

OPEN DATA AND PUBLIC RECORDS – E.g Electoral Information, Internet, Newspapers

DOCUMENTARY DATA – E.g copies of ID.

CONSENTS – How you agree we can contact you

NATIONAL IDENTIFIERS – E.g. National Insurance Number

 

We collect Data from Third Parties such as social networks, fraud prevention agencies, public information services.

 

WE MAY SHARE THIS INFORMATION WITH

1. HMRC , Regulators and other authorities

2. Credit Reference Agencies

3. Fraud Prevention Agencies

4. Any party linked to you ( e.g. Joint Tenant)

5. Workmen needing to enter your house

6. Companies you ask us to share data with ( e.g. Homelet)

7. If you use direct debits we will share your data with the Direct Debit scheme.

8. Future landlords and letting agents who contact us for a reference at the end of your tenancy

9. If we sell our business we will only do this if they agree to keep your information safe.

 

CREDIT REFERENCE AGENCIES

 

We will share information with CRA’s and they will give us information about you. The data we exchange can include

1. Name , address date of birth

2. Application form details

3. Financial situation and history

4. Public Information

We will use this information to

1. Assess if you can afford the property

2. Make sure what you have told us is the truth

3. Help detect and prevent fraud

4. Track and recover debts

On a joint tenancy, CRA’s may link your data to other joint tenants. You can ask CRA’s to break the link but you normally have to prove you no longer have a financial link with them.

 

IF YOU DO NOT PROVIDE DATA WE MAY NOT BE ABLE TO OFFER YOU A TENANCY.

 

HOW LONG WE KEEP INFORMATION

 

1. We will keep it as long as you are a client

2. After you stop being a client we may keep data for up to 10 years for one or more of the following reasons :-

To respond to questions or complaints or

To show why we have treated you fairly or

For historical research and statistical purposes.

In the case of legal action of any kind

You can access personal information by writing to us at ( give address) .You can also ask us to correct any information you believe to be incorrect. We do not have to provide information where the request is disproportionate or has already been given previously .

 

 

 

WHAT IF YOU ASK US TO STOP USING YOUR PERSONAL INFORMATION?

This is also known as “The right to be forgotten”. There may be legal or other reasons why we need to keep or use your data. In such cases we can restrict the use of your data to legal claims or to exercise legal rights.

 

YOU CAN WITHDRAW CONSENT BY WRITING TO US AT Parklane, 25-27 Otley Road, LS6 3AA, Leeds.

YOU CAN COMPLAIN TO US IF YOU ARE UNHAPPY WITH HOW WE HAVE USED YOUR PERSONAL INFORMATION AT Parklane, 25-27 Otley Road, LS6 3AA, Leeds.

Guarantor Supporting Information

Personal Data: First Name, Last Name, Mobile Number, Telephone Number: Home & Work, Email Addresses: Personal and Work, Current Address, Employment Details

 

GROUPS OF PERSONAL INFORMATION

FINANCIAL –Your financial position, status and history

CONTACT – Where you live and how to contact you

SOCIO-DEMOGRAPHIC – Details about your work, nationality, education 

TRANSACTIONAL –Details of payments you make to us

CONTRACTUAL – Details about the products or services we provide to you

COMMUNICATIONS- What we learn about you from letters, emails and conversations between us.

OPEN DATA AND PUBLIC RECORDS – E.g Electoral Information, Internet, Newspapers

DOCUMENTARY DATA – E.g copies of ID.

CONSENTS – How you agree we can contact you

NATIONAL IDENTIFIERS – E.g. National Insurance Number

 

We collect Data from Third Parties such as social networks, fraud prevention agencies, public information services.

 

WE MAY SHARE THIS INFORMATION WITH

1. HMRC , Regulators and other authorities

2. Credit Reference Agencies

3. Fraud Prevention Agencies

4. Any party linked to you ( e.g. Joint Tenant)

5. Workmen needing to enter your house

6. Companies you ask us to share data with ( e.g. Homelet)

7. If you use direct debits we will share your data with the Direct Debit scheme.

8. Future landlords and letting agents who contact us for a reference at the end of your tenancy

9. If we sell our business we will only do this if they agree to keep your information safe.

 

CREDIT REFERENCE AGENCIES

 

We will share information with CRA’s and they will give us information about you. The data we exchange can include

1. Name , address date of birth

2. Application form details

3. Financial situation and history

4. Public Information

We will use this information to

1. Assess if you can afford the property

2. Make sure what you have told us is the truth

3. Help detect and prevent fraud

4. Track and recover debts

On a joint tenancy, CRA’s may link your data to other joint tenants. You can ask CRA’s to break the link but you normally have to prove you no longer have a financial link with them.

 

IF YOU DO NOT PROVIDE DATA WE MAY NOT BE ABLE TO OFFER YOU A TENANCY.

 

HOW LONG WE KEEP INFORMATION

 

1. We will keep it as long as you are a client

2. After you stop being a client we may keep data for up to 10 years for one or more of the following reasons :-

To respond to questions or complaints or

To show why we have treated you fairly or

For historical research and statistical purposes.

In the case of legal action of any kind

You can access personal information by writing to us at ( give address) .You can also ask us to correct any information you believe to be incorrect. We do not have to provide information where the request is disproportionate or has already been given previously .

 

 

 

WHAT IF YOU ASK US TO STOP USING YOUR PERSONAL INFORMATION?

This is also known as “The right to be forgotten”. There may be legal or other reasons why we need to keep or use your data. In such cases we can restrict the use of your data to legal claims or to exercise legal rights.

 

YOU CAN WITHDRAW CONSENT BY WRITING TO US AT Parklane, 25-27 Otley Road, LS6 3AA, Leeds.

YOU CAN COMPLAIN TO US IF YOU ARE UNHAPPY WITH HOW WE HAVE USED YOUR PERSONAL INFORMATION AT Parklane, 25-27 Otley Road, LS6 3AA, Leeds.

Contact information

 

Owner and Data Controller

Livinc, 118 North St, Leeds LS2 7PN, United Kingdom

Owner contact email: info@livinc.com

Full policy

Owner and Data Controller

Livinc, 118 North St, Leeds LS2 7PN, United Kingdom

Owner contact email: info@livinc.com

Types of Data collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are: first name; last name; phone number; email address; various types of Data; Cookies; Usage Data; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example).

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.

Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;

provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;

processing is necessary for compliance with a legal obligation to which the Owner is subject;

processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;

processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

 

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

 

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.

Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

 

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Contacting the User, Analytics, Managing contacts and sending messages, Remarketing and behavioral targeting and Advertising.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

Advertising

This type of service allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on this Website, possibly based on User interests.

This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.

Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Website. For more information, please check the privacy policies of the relevant services.

In addition to any opt out offered by any of the services below, the User may opt out of a third-party service's use of cookies by visiting the Network Advertising Initiative opt-out page.

Facebook Audience Network (Facebook, Inc.)

Facebook Audience Network is an advertising service provided by Facebook, Inc. In order to understand Facebook's use of Data, consult Facebook's data policy.

 

This Website may use identifiers for mobile devices (including Android Advertising ID or Advertising Identifier for iOS, respectively) and technologies similar to cookies to run the Facebook Audience Network service. One of the ways Audience Network shows ads is by using the User's ad preferences. The User can control this in the Facebook ad settings.

 

Users may opt-out of certain Audience Network targeting through applicable device settings, such as the device advertising settings for mobile phones or by following the instructions in other Audience Network related sections of this privacy policy, if available.

Personal Data processed: Cookies; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

Google Analytics with anonymized IP (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

This integration of Google Analytics anonymizes your IP address. It works by shortening Users' IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

Google Ads conversion tracking (Google Inc.)

Google Ads conversion tracking is an analytics service provided by Google Inc. that connects data from the Google Ads advertising network with actions performed on this Website.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy.

Facebook Ads conversion tracking (Facebook pixel) (Facebook, Inc.)

Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy.

Twitter Ads conversion tracking (Twitter, Inc.)

Twitter Ads conversion tracking is an analytics service provided by Twitter, Inc. that connects data from the Twitter advertising network with actions performed on this Website.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy.

Contacting the User

Contact form (this Website)

By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data processed: email address; first name; last name; phone number; various types of Data.

Mailing list or newsletter (this Website)

By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase.

Personal Data processed: email address; first name; last name; phone number.

Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.

These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

dotmailer (dotmailer Limited)

dotmailer is an email address management and message sending service provided by dotmailer Limited.

Personal Data processed: Cookies; email address.

Place of processing: United Kingdom – Privacy Policy.

Remarketing and behavioral targeting

This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User.

This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.

Some services offer a remarketing option based on email address lists.

In addition to any opt-out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.

Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

Google Ads Remarketing (Google LLC)

Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google LLC that connects the activity of this Website with the Google Ads advertising network and the DoubleClick Cookie.

 

Users can opt out of Google's use of cookies for ads personalization by visiting Google's Ads Settings.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

Facebook Custom Audience (Facebook, Inc.)

Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.

Personal Data processed: Cookies; email address.

Place of processing: United States – Privacy Policy – Opt Out.

Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

Twitter Tailored Audiences (Twitter, Inc.)

Twitter Tailored Audiences is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of this Website with the Twitter advertising network.

Personal Data processed: Cookies; email address.

Place of processing: United States – Privacy Policy – Opt Out.

Twitter Remarketing (Twitter, Inc.)

Twitter Remarketing is a remarketing and behavioral targeting service provided by Twitter, Inc. that connects the activity of this Website with the Twitter advertising network.

Personal Data processed: Cookies; Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

Further information about Personal Data

Tagove Live Chat

Personal Data: Cookies and Usage Data

 

You can read Tagove Live Chat's Privacy Policy by visiting: www.tagove.com/privacy-policy/

FLG 360

Personal Data: email address, first name, last name, mobile number, place of source reference, budget and phone number.

 

By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header. The website's contact form has an API with FLG 360 which transfers the data to this system.

 

You can read FLG 360's Privacy Policy by visiting: www.flg360.co.uk/privacy.html

Realex

Payment processing services enable this Website to process payments by credit card, bank transfer or other means. To ensure greater security, this Website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.

 

Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

 

Personal Data: various types of Data as specified in the privacy policy of the service.

 

Realex is a payment service provided by Global Payments Inc.

 

You can read Global Payments Privacy Policy by visiting:

https://www.globalpaymentsinc.com/en-gb/accept-payments/ecommerce/privacy

Winman

Personal Data: Tenant First Name, Tenant Last Name, Tenant Mobile Number, Tenant Telephone Number, Tenant Email Address, Tenant Bank Details, Guarantor First Name, Guarantor Last Name, Guarantor Mobile Number, Guarantor Telephone Number/s, Guarantor Current Address.

 

You can read Winman's Privacy Policy by visiting: www.winmansoftware.com/privacy-policy/

Rightmove

Personal Data: First Name, Last Name, Mobile Number, Telephone Number, Home Address

 

You can read Rightmove's Privacy Policy by visiting: www.rightmove.co.uk/privacyUp.html

Zoopla

Personal Data: First Name, Last Name, Mobile Number, Telephone Number, Home Address

 

You can read Zooplas's Privacy Policy by visiting: www.zoopla.co.uk/privacy/

Guarantor Form

Personal Data: First Name, Last Name, Mobile Number, Telephone Number, Email Addresses: Personal, Work & University, Date of Birth, Age, Current Address, Status: Employed /, National Insurance Number, Employment Details Including Contact Info., Parent / Next of Kin Contact Information, Current / Previous Landlord Contact Information.

 

GROUPS OF PERSONAL INFORMATION

FINANCIAL –Your financial position, status and history

CONTACT – Where you live and how to contact you

SOCIO-DEMOGRAPHIC – Details about your work, nationality, education 

TRANSACTIONAL –Details of payments you make to us

CONTRACTUAL – Details about the products or services we provide to you

COMMUNICATIONS- What we learn about you from letters, emails and conversations between us.

OPEN DATA AND PUBLIC RECORDS – E.g Electoral Information, Internet, Newspapers

DOCUMENTARY DATA – E.g copies of ID.

CONSENTS – How you agree we can contact you

NATIONAL IDENTIFIERS – E.g. National Insurance Number

 

We collect Data from Third Parties such as social networks, fraud prevention agencies, public information services.

 

WE MAY SHARE THIS INFORMATION WITH

1. HMRC , Regulators and other authorities

2. Credit Reference Agencies

3. Fraud Prevention Agencies

4. Any party linked to you ( e.g. Joint Tenant)

5. Workmen needing to enter your house

6. Companies you ask us to share data with ( e.g. Homelet)

7. If you use direct debits we will share your data with the Direct Debit scheme.

8. Future landlords and letting agents who contact us for a reference at the end of your tenancy

9. If we sell our business we will only do this if they agree to keep your information safe.

 

CREDIT REFERENCE AGENCIES

 

We will share information with CRA’s and they will give us information about you. The data we exchange can include

1. Name , address date of birth

2. Application form details

3. Financial situation and history

4. Public Information

We will use this information to

1. Assess if you can afford the property

2. Make sure what you have told us is the truth

3. Help detect and prevent fraud

4. Track and recover debts

On a joint tenancy, CRA’s may link your data to other joint tenants. You can ask CRA’s to break the link but you normally have to prove you no longer have a financial link with them.

 

IF YOU DO NOT PROVIDE DATA WE MAY NOT BE ABLE TO OFFER YOU A TENANCY.

 

HOW LONG WE KEEP INFORMATION

 

1. We will keep it as long as you are a client

2. After you stop being a client we may keep data for up to 10 years for one or more of the following reasons :-

To respond to questions or complaints or

To show why we have treated you fairly or

For historical research and statistical purposes.

In the case of legal action of any kind

You can access personal information by writing to us at ( give address) .You can also ask us to correct any information you believe to be incorrect. We do not have to provide information where the request is disproportionate or has already been given previously .

 

 

 

WHAT IF YOU ASK US TO STOP USING YOUR PERSONAL INFORMATION?

This is also known as “The right to be forgotten”. There may be legal or other reasons why we need to keep or use your data. In such cases we can restrict the use of your data to legal claims or to exercise legal rights.

 

YOU CAN WITHDRAW CONSENT BY WRITING TO US AT Parklane, 25-27 Otley Road, LS6 3AA, Leeds.

YOU CAN COMPLAIN TO US IF YOU ARE UNHAPPY WITH HOW WE HAVE USED YOUR PERSONAL INFORMATION AT Parklane, 25-27 Otley Road, LS6 3AA, Leeds.

Guarantor Supporting Information

Personal Data: First Name, Last Name, Mobile Number, Telephone Number: Home & Work, Email Addresses: Personal and Work, Current Address, Employment Details

 

GROUPS OF PERSONAL INFORMATION

FINANCIAL –Your financial position, status and history

CONTACT – Where you live and how to contact you

SOCIO-DEMOGRAPHIC – Details about your work, nationality, education 

TRANSACTIONAL –Details of payments you make to us

CONTRACTUAL – Details about the products or services we provide to you

COMMUNICATIONS- What we learn about you from letters, emails and conversations between us.

OPEN DATA AND PUBLIC RECORDS – E.g Electoral Information, Internet, Newspapers

DOCUMENTARY DATA – E.g copies of ID.

CONSENTS – How you agree we can contact you

NATIONAL IDENTIFIERS – E.g. National Insurance Number

 

We collect Data from Third Parties such as social networks, fraud prevention agencies, public information services.

 

WE MAY SHARE THIS INFORMATION WITH

1. HMRC , Regulators and other authorities

2. Credit Reference Agencies

3. Fraud Prevention Agencies

4. Any party linked to you ( e.g. Joint Tenant)

5. Workmen needing to enter your house

6. Companies you ask us to share data with ( e.g. Homelet)

7. If you use direct debits we will share your data with the Direct Debit scheme.

8. Future landlords and letting agents who contact us for a reference at the end of your tenancy

9. If we sell our business we will only do this if they agree to keep your information safe.

 

CREDIT REFERENCE AGENCIES

 

We will share information with CRA’s and they will give us information about you. The data we exchange can include

1. Name , address date of birth

2. Application form details

3. Financial situation and history

4. Public Information

We will use this information to

1. Assess if you can afford the property

2. Make sure what you have told us is the truth

3. Help detect and prevent fraud

4. Track and recover debts

On a joint tenancy, CRA’s may link your data to other joint tenants. You can ask CRA’s to break the link but you normally have to prove you no longer have a financial link with them.

 

IF YOU DO NOT PROVIDE DATA WE MAY NOT BE ABLE TO OFFER YOU A TENANCY.

 

HOW LONG WE KEEP INFORMATION

 

1. We will keep it as long as you are a client

2. After you stop being a client we may keep data for up to 10 years for one or more of the following reasons :-

To respond to questions or complaints or

To show why we have treated you fairly or

For historical research and statistical purposes.

In the case of legal action of any kind

You can access personal information by writing to us at ( give address) .You can also ask us to correct any information you believe to be incorrect. We do not have to provide information where the request is disproportionate or has already been given previously .

 

 

 

WHAT IF YOU ASK US TO STOP USING YOUR PERSONAL INFORMATION?

This is also known as “The right to be forgotten”. There may be legal or other reasons why we need to keep or use your data. In such cases we can restrict the use of your data to legal claims or to exercise legal rights.

 

YOU CAN WITHDRAW CONSENT BY WRITING TO US AT Parklane, 25-27 Otley Road, LS6 3AA, Leeds.

YOU CAN COMPLAIN TO US IF YOU ARE UNHAPPY WITH HOW WE HAVE USED YOUR PERSONAL INFORMATION AT Parklane, 25-27 Otley Road, LS6 3AA, Leeds.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.

Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.

Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Cookie Policy

This Website uses Trackers. To learn more, the User may consult the Cookie Policy.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.

The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Website does not support “Do Not Track” requests.

To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Website and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

 

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Website as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker

Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

 

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Website, if not stated otherwise within this document.